So the program gets 10 out of 5 DXO get 0 out of 5. I did very reluctantly buy another full version when it was on offer, but given that it offers no more functionality than it did when Google offered it for free, to say that this is poor customer support is an understatement, not least because I very much doubt they paid Google very much for the software in the first place. therefore despite owning the paid-for version for years, the only way I can upgrade to a version that works on my M1 Mac, is to pay for a full copy, once again, not an upgrade. that would be fine, except they have no discount policy for existing users, even those such as myself, who paid literally hundreds of pounds supporting upgrades though the first decade of the 21st Century. DXO has introduced a number of very minor upgrades, the program was pretty complete 10 years ago and now sell it for $150. The history of the program is it was owned by Nik software, sold to Google some years ago, who after initially charging for it latterly gave it away free and then a few years back sold to DXO, the current owners. The other components are readily available elsewhere.

However, there are three essential components, Dfine, which deals with grain, Sharpener Pro, which deals with sharpening and Silver Efx which is the best Black and White tool around. I first bought a copy when it was around £250, a very expensive purchase. It is and has always been an essential part of my digital workflow. Draw your own conclusions - but they must have a lot of unhappy customers - I'm one.įirst of all, I have no issue with the software, it is excellent and I have used it for around 20 years. We will contact you as very soon as we know more.' Three weeks on and the pop-up continues and no further responses. The response ignored the ethical part completely and - 'Our team identified the problem and is working on this issue of the pop up windows. I complained about the ethics of a company that take payment knowing an update is imminent, and the fact that I'm getting this annoying pop-up all the time.

Then the App keeps putting up an annoying and unsolicitated pop-up message in my face every time I invoke pushing me to purchase the new version. Few weeks go by, and they update the App and looking for me to pay again for the new version. Eventually I did buy and pay all over again for the same App in late May this year.

DXO policy was basically tough luck you need to pay again.

I purchased NIK filters from Google befor DXO took the App over. Firstly, like most I like the application.

Nik collection 4 reviews